Our Reviews
Jason B|2021 GMC 1500 Sierra
Confirmed Service Customer
3/14/2025
Very professional staff informed me of the process when needed.
3/15/2025
Jason, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
HARTFORD, CT
William M|2025 GMC Sierra 1500
Confirmed Service Customer
3/19/2025
Excellent service as always. Service adviser Tom Bernier is both courteous and knowledgeable
3/21/2025
William, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
BRISTOL, CT
June P|2021 Buick Encore GX
Confirmed Service Customer
3/13/2025
Great customer service and auto technicians.
3/14/2025
June, your satisfaction is important to us, so we want to sincerely thank you for choosing Stephen Cadillac GMC, INC. and we hope to see you again soon!
BRISTOL, CT
Luis B|2024 GMC Sierra 1500
Confirmed Service Customer
3/24/2025
From start to finish my service appointment was fast, easy and a pleasurable experience. Don’t change a thing!
3/25/2025
Luis, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
SOUTHINGTON, CT
Jennifer A|2018 Chevrolet Equinox
Confirmed Service Customer
3/26/2025
quick and easy and pleasant
3/27/2025
Jennifer, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
BRISTOL, CT
Sarah J|2023 GMC Acadia
Confirmed Service Customer
3/27/2025
It is always a pleasure working with the staff in the GMC service center.
3/28/2025
Sarah, thank you for your kind review; we are happy to pass along your comments to the team here at Stephen Cadillac GMC, INC.! We do hope we can be of assistance in the future. Take care!
BRISTOL, CT
Lucille B|2023 Buick Encore GX
Confirmed Service Customer
3/27/2025
Everyone was so friendly and helpful.
3/28/2025
Lucille, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
BRISTOL, CT
Industrial I|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
Great Service!!!
AKEEM DENNIS
4/3/2025
We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
SOUTHAMPTON, MA
Kantius J|2018 Buick Envision
Confirmed Service Customer
4/5/2025
I like the transparency and the friendly atmosphere.
4/7/2025
Kantius, we appreciate you taking the time to leave us this feedback. Thank you for choosing Stephen Cadillac GMC, INC. and we hope to see you again.
EAST HARTFORD, CT
Lillian P|2022 Buick Encore GX
Confirmed Service Customer
4/26/2025
Professional and accommodating
4/28/2025
Lillian, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
PLANTSVILLE, CT
Edward L|2019 Buick Encore
Confirmed Service Customer
3/21/2025
We had a good experience with making our appointment and having it done. Thea was so nice, and so helpful, she answered all of our questiion. She even emailed us with information on new tires, which we will purchase in late spring. The woman at the checkout was also very nice. We have always had a good experience with the staff.
3/22/2025
Edward, we're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
BRISTOL, CT
Craig M|2014 GMC Acadia
Confirmed Service Customer
4/2/2025
none
4/5/2025
Craig, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
FARMINGTON, CT
Joey W|2014 GMC Terrain
Confirmed Service Customer
4/10/2025
It was fine but next time I'm not going on a weekend I forgot this generation has no personality but it was fine
4/10/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
BRISTOL, CT
Ronald M|2025 Buick Encore GX
Confirmed Service Customer
4/11/2025
Everyone very pleasant
4/13/2025
Ronald, we're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC. - Service. We look forward to your next visit! Take care!
SOUTHINGTON, CT
Richard B|2017 Buick Enclave
Confirmed Service Customer
4/12/2025
No issues. Exactly as expected.
4/14/2025
Richard, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SOUTH GLASTONBURY, CT
Ernie P|2024 Buick Encore GX
Confirmed Service Customer
4/16/2025
Quick efficient service. Friendly greeting and reporting.
4/16/2025
Ernie, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
WINDSOR, CT
Richard K|2020 GMC 1500 Sierra
Confirmed Service Customer
4/17/2025
The GMC service department always treats me right. It’s frustrating that Stephen’s rarely has loaner cars available. It’s very inconvenient. I’ve been a loyal customer for years. I think I was able to get a loaner vehicle one time.
4/18/2025
Richard, thank you; we appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (860) 516-4795 so we can assist you further.
SOUTHINGTON, CT
Thomas G|2025 Buick Enclave
Confirmed Service Customer
5/5/2025
We took out 2025 Buick Enclave to Stephen's for a 7,500 mile service. We brought a coupon and were told that the service is free of charge since it was the first since we purchased our new vehicle. We are asked when we needed the car to be done and they were able to accommodate our 3pm time that afternoon. Service was completed before 1pm.
5/7/2025
Thomas, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
FARMINGTON, CT
Joseph C|2016 GMC 2500HD Sierra
Confirmed Service Customer
5/20/2025
Always professional people in the service department Service department they all go out of there way to help the customers
5/21/2025
Joseph, we're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC.. We look forward to your next visit! Take care!
NEW BRITAIN, CT
Ned D|2018 GMC 1500 Sierra
Confirmed Service Customer
5/23/2025
Best service around !!
5/25/2025
Ned, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Stephen Cadillac GMC, INC.
BRISTOL, CT
Paul B|2025 GMC Sierra 1500
Confirmed Sales Customer
5/28/2025
Brian and frank really make things happen
BORIS LUKIC
5/29/2025
Paul, we're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
TERRYVILLE, CT
Richard B|2025 Buick Enclave
Confirmed Service Customer
6/2/2025
Easy scheduling, friendly staff.
6/4/2025
Richard, we are very happy to have provided you with such a positive experience! We hope to see you soon!
SOUTH GLASTONBURY, CT
Joseph C|2023 GMC Sierra 1500
Confirmed Service Customer
6/26/2025
Thank you for great service
6/27/2025
Joseph, we are glad we could help! If you're ever in need of more help, please let us know!
WATERBURY, CT
Jay K|2018 Buick Enclave
Confirmed Service Customer
6/27/2025
It was okay at best
6/30/2025
We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (860) 516-4795 so we can assist you further.
PLAINVILLE, CT
Robert B|2012 Buick LaCrosse
Confirmed Service Customer
8/14/2025
My experience was good. I had a credit from a while back that was gone from my account. They would not honor it. That was a bummer.
8/16/2025
We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
BRISTOL, CT
Ellen G|2024 GMC Terrain
Confirmed Service Customer
4/28/2025
Great experience. Nice waiting room. Staff extremely accommodating. Easy to schedule appointment. Great staff.
4/29/2025
Ellen, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
SOUTHINGTON, CT
Joseph C|2019 GMC 3500HD Sierra
Confirmed Service Customer
5/12/2025
Tom a great service manager
5/14/2025
Joseph, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
NEW BRITAIN, CT
Jackquline D|2020 GMC Acadia
Confirmed Service Customer
5/24/2025
The guy I called to make the appt to replace my battery didn’t schedule it but when we showed up for the 8 clock appt they were still made time to change it. I didn’t get the quote I ask about to fix the sun roof hinge
5/26/2025
Jackquline, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (860) 516-4795.
PLAINVILLE, CT
Jean P|2023 Buick Encore GX
Confirmed Service Customer
5/26/2025
Thorough job.
5/27/2025
Jean, we really appreciate your feedback! Thank you for choosing Stephen Cadillac GMC, INC. and we hope to see you again.
FARMINGTON, CT
Joseph S|2021 Chevrolet Tahoe
Confirmed Service Customer
6/11/2025
Thia was great! She was friendly, professional, and kept me informed. I told her on the phone that she may be the best service rep, at any dealership, that I ever talked to. So far I've had a great experience with all the people and the service at your dealership. There are a couple more issues to address with one of the 2 vehicles I purchased with you but I look forward to your staff's continued cooperation.
6/11/2025
We're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Norman C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/13/2025
Very happy
6/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
EAST BERLIN, CT
Linda P|2014 Buick Enclave
Confirmed Service Customer
6/22/2025
I absolutely love your service department! They always take excellent care of my needs. They are prompt and courteous at all times.
6/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
BRISTOL, CT
Allan P|2023 Buick Encore GX
Confirmed Service Customer
8/15/2025
My car was done when they said it would be very happy.
8/18/2025
Allan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BRISTOL, CT
Camille T|2019 Chevrolet Equinox
Confirmed Service Customer
8/15/2025
The process for an oil change and windshield wipers replacement went smoothly and on time. My service adviser confirmed my request, and the job was completed quickly!
8/17/2025
Camille, thank you for your kind review; we are happy to pass along your comments to the team here at Stephen Cadillac GMC, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
PROSPECT, CT
Stephen P|2018 Buick Regal
Confirmed Service Customer
8/16/2025
Well taken care of. John Vitelli is a great asset to your company.
8/18/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Stephen Cadillac GMC, INC. and we hope to see you again.
SOUTHINGTON, CT
Robert O|2025 Chevrolet Tahoe
Confirmed Service Customer
8/22/2025
Excellent service and timely completion with fair estimates
8/24/2025
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FARMINGTON, CT
Lydia B|2018 GMC Acadia
Confirmed Service Customer
8/23/2025
They did a good job. And communicated very well
8/25/2025
Lydia, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Curt B|2025 GMC Sierra 1500
Confirmed Sales Customer
8/27/2025
Mike was very helpful and knowledgeable. Frank made the finance portion seamless.
MICHAEL COLLINS
8/27/2025
We're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC. If you have any further questions, please give us a call. We're always happy to help!
WOODBURY, CT
Jackie G|2016 Chevrolet Cruze
Confirmed Service Customer
8/29/2025
Easy in and Easy out, got everything I needed done!
9/1/2025
Jackie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
BRISTOL, CT
Joseph M|2018 GMC 1500 Sierra
Confirmed Service Customer
8/29/2025
They found my problem quickly and fixed it.
9/1/2025
Joseph, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
BRISTOL, CT
Thomas L|2021 GMC Yukon
Confirmed Service Customer
9/17/2025
Friendly Fast and helpful service that fixed the problem what more can you ask for!5 stars ⭐️
9/17/2025
Thomas, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
BRISTOL, CT
Richard O|2019 Chevrolet Malibu
Confirmed Service Customer
10/3/2025
Excellent service, thank you!
10/6/2025
Wow, it's experiences like yours that really keep us motivated! Thanks again for taking the time to leave us this information about your recent visit. Take care!
BRISTOL, CT
David T|2025 GMC Yukon
Confirmed Service Customer
10/15/2025
wait was extensive for basic service - right at 2 hours
10/16/2025
David, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
PLAINVILLE, CT
Rosalie K|2021 Buick Envision
Confirmed Service Customer
10/16/2025
They are great
10/19/2025
Rosalie, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
THOMASTON, CT
Heidi P|2019 Buick Encore
Confirmed Service Customer
10/16/2025
Very professional helpful service! The gentleman that drove me home was very nice too!
10/19/2025
Heidi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
PLAINVILLE, CT
April P|2025 GMC Terrain
Confirmed Service Customer
10/20/2025
Top notch service as always!
10/21/2025
Your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WEST HARTFORD, CT
Marcia G|2015 Buick Encore
Confirmed Service Customer
11/4/2025
We had an issue with our vehicle, called John V in service and he was able to get us in right away. John V is an excellent communicator he called explained what needed to be done and gave us the approximate cost. When picking up our vehicle John V again explained what was repaired. We worked with John at Parsons and followed him to Stephen’s and are very happy we did!
11/5/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Anthony D|2019 Buick Encore
Confirmed Service Customer
11/9/2025
The time I wait went by fast and the service was great
11/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Joann R|2018 Buick Regal
Confirmed Service Customer
11/9/2025
I worked with John V at service, he is always so courteous and gives me comfort in knowing my car is good to drive!
11/10/2025
Joann, we're happy you found our staff to be so supportive during your experience here at Stephen Cadillac GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Benjamin P|2023 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
My brakes are squeaking louder since I brought the vehicle in
11/13/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 516-4795 to discuss your concerns, as your satisfaction is of utmost importance to us.
BERLIN, CT
Shawn Michael M|2019 GMC Yukon
Confirmed Service Customer
9/10/2025
Tom is always friendly and service was quick
9/10/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
WEST HARTFORD, CT
Joe T|2020 GMC Canyon
Confirmed Service Customer
9/15/2025
Everything went as expected. Very prompt service
9/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Stephen Cadillac GMC, INC. and we hope to see you again.
FARMINGTON, CT
Jaime P|2015 GMC Terrain
Confirmed Service Customer
10/9/2025
Good customer attendance
10/11/2025
Jaime, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
NEW BRITAIN, CT
Larry V|2021 GMC 1500 Sierra
Confirmed Service Customer
10/10/2025
Don Basil and his Technicians are the best to deal with
10/12/2025
Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
PLANTSVILLE, CT
Jeffery & Betsy T|2019 Buick LaCrosse
Confirmed Service Customer
10/15/2025
John is awesome.
10/16/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
BRISTOL, CT
Phady S|2015 GMC Acadia
Confirmed Service Customer
11/6/2025
Was very nice
11/7/2025
Thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
WOLCOTT, CT
Edward L|2019 Buick Encore
Confirmed Service Customer
11/12/2025
Thea was wonderful. She helped us get in right away, and kept in contact with us through out the day. She answered every question thoroughly, helped us to understand everything. We were more than pleased with everyone we spoke with in person and on the phone. We also got an estimate from the body shop with Thea's help and will schedule our next appointment. All this on a very busy day; we are impressed. We have been at Stephen's many times and have found all the staff to be professional, polite and helpful; never once have had any concerns or complaints.
11/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BRISTOL, CT
George & Elfrie S|2011 Buick LACROSSE
Confirmed Service Customer
11/14/2025
Your service rep, John has been taking care of my cars for more years than I can remember. Since I first met him at Parson Buick, I have not had any other service representative. John is likable honest and always professional. I am sure he’s one of the biggest assets in your service department..
11/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Stephen Cadillac GMC, INC. and we hope to see you again.
BRISTOL, CT
Ronald H|2024 GMC Yukon
Confirmed Service Customer
11/13/2025
Appointment process and timing was perfect
11/14/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
BRISTOL, CT
Sarah J|2023 GMC Acadia
Confirmed Service Customer
11/16/2025
Everyone is always courteous and helpful. The customer service is alwasy amazing!!
11/17/2025
Sarah, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
BRISTOL, CT
Jeffrey B|2008 Chevrolet Trailblazer
Confirmed Service Customer
11/26/2025
Completely satisfied.
11/26/2025
Jeffrey, your satisfaction is important to us, so we want to sincerely thank you for choosing Stephen Cadillac GMC, INC. - Service and we hope to see you again soon!
THOMASTON, CT
Thomas K|2019 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
John V is always a Pleasure to deal with. He is always customer focused and accommodating.
12/6/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Stephen Cadillac GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WOLCOTT, CT
Ashlee S|2019 GMC Terrain
Confirmed Service Customer
12/10/2025
Did an excellent job
12/11/2025
Ashlee, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
BRISTOL, CT
Carmen R|2017 Chevrolet Cruze
Confirmed Service Customer
12/10/2025
At Stephen's auto service department they provide excellent service. Every time I need to bring my car for maintenance care they provide undivided attention to details and they definitely look out for what is best in the upkeep in car maintenance. Since the purchase of my car I only rely on Stephen's expertise in caring for my car. They are dependable and reliable. Keep up the great work you do! As for Tom in the service department I am grateful he always makes himself available and shows great concern as if it's his car. Thank you Tom.
12/10/2025
Carmen, thanks for highlighting one of our staff member who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Feel free to reach out to us if you need anything. Have a wonderful day.
SOUTH WINDSOR, CT
Rena H|2007 GMC Envoy
Confirmed Service Customer
12/13/2025
Tom is very knowledgeable and helpful.
12/14/2025
Rena, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Ronald M|2025 Buick Encore GX
Confirmed Service Customer
12/13/2025
The experience was good and efficient
12/14/2025
Ronald, we appreciate your positive review of your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SOUTHINGTON, CT
Donald P|2015 Buick Enclave
Confirmed Service Customer
11/21/2025
Very happy with my service. Very happy with my experience with Stephen’s service department. Good prompt service done properly the first time. Don runs a clean shop with knowledgeable service Reps like John Vitelli that is trusted by me for years and I still rely on to help me make the right decisions to keep my vehicles in A1 condition at a reasonable cost.
11/24/2025
Donald, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
BRISTOL, CT
Festime N|2024 GMC Acadia
Confirmed Service Customer
11/27/2025
Jose is always nice and goes above and beyond to help
11/28/2025
Festime, thank you for your kind review; we are happy to pass along your comments to Jose here at Stephen Cadillac GMC, INC. - Service! Feel free to reach out to us if you need anything. Have a wonderful day.
NAUGATUCK, CT
William M|2025 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
I can always count on good service and professionalism
12/3/2025
William, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRISTOL, CT
Joshua L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/5/2025
All personnel were friendly and accommodating. The sales team did not pressure me in any way and were very transparent with pricing.
ROBERT NIGHTINGALE
12/6/2025
Joshua, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
FARMINGTON, CT
Donald C|2017 Buick Encore
Confirmed Service Customer
12/8/2025
Service writer was pleasant and understanding
12/9/2025
Thanks for your praise and kind comments about our team. Until the next time we meet, take care!
BRISTOL, CT
William H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/19/2025
Will recommend your company and salesman Mike to all family and friends
MICHAEL COLLINS
12/20/2025
William, your wonderful feedback and rating mean a lot to us. Thank you for choosing Stephen Cadillac GMC, INC. and we hope to see you again.
SAUGERTIES, NY
Lori S|2022 Buick Encore
Confirmed Service Customer
12/23/2025
My appointment was on time. I did not have to wait very long for the completed service. The whole process was very efficient! I also had some questions for John V. about some cosmetic fixes I wanted to do to my car. He had great suggestions and pointed me in the right direction. Much appreciated!
12/24/2025
Lori, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Robert W|2018 Chevrolet Equinox
Confirmed Service Customer
12/29/2025
Very professional
12/30/2025
Robert, thank you so much for the positive review! We hope you have a great day!
FARMINGTON, CT
Thomas G|2025 Buick Enclave
Confirmed Service Customer
1/1/2026
Service was prompt during a holiday week.
1/2/2026
Thomas, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
FARMINGTON, CT
Alfredo R|2018 GMC 1500 Sierra
Confirmed Service Customer
1/21/2026
Needed an oil change and tire rotation and John Vitelli fit me in even without an appointment. Great customer service.
1/22/2026
Alfredo, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
PLAINVILLE, CT
Lucille B|2023 Buick Encore GX
Confirmed Service Customer
1/21/2026
Car was serviced on the , everything was good
1/22/2026
We really appreciate your positive review! If you're ever in need of more help, please let us know!
BRISTOL, CT
Richard O|2019 Chevrolet Malibu
Confirmed Service Customer
1/23/2026
Excellent and fast service. Thanks!
1/23/2026
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
June P|2021 Buick Encore GX
Confirmed Service Customer
1/28/2026
Jose was more than pleasant and helpful. He answered all my questions with great patience. A pleasure to work with.
1/29/2026
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BRISTOL, CT
Charles R|2016 GMC 1500 Sierra
Confirmed Service Customer
2/4/2026
Friendly quick and affordable
BRISTOL, CT
Galdino C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/6/2026
John Vitelli is very competent.
LITCHFIELD, CT
Megan W|2026 GMC Acadia
Confirmed Sales Customer
2/19/2026
Everyone was great.
WETHERSFIELD, CT
Ben C|2023 GMC Sierra 1500
Confirmed Service Customer
2/24/2026
Jose was extremely helpful. Excellent service highly recommended
WETHERSFIELD, CT
Ivesanna C|2014 GMC Terrain
Confirmed Service Customer
12/19/2025
Upheld to the warranty, fixed the problem, Even did a solid and made sure my vehicle was all good to go with an inspection (that was no charge). Only two things I found slightly disappointing, how long was my car ready to be picked up? I called to check in and was told that my car was all set, could have used a call. The portal also, seemed to not work for me until I had already picked up my car. Otherwise, lovely staff at the Bristol, CT location, friendly, and always ready to answer questions.
12/21/2025
Ivesanna, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (860) 516-4795.
BRISTOL, CT
Joseph C|2023 GMC Sierra 1500
Confirmed Service Customer
12/30/2025
Always great service
12/30/2025
Joseph, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
WATERBURY, CT
Robert C|2024 GMC Sierra 1500
Confirmed Service Customer
1/8/2026
Thea is always so nice and welcoming when I get there. She was in the middle of someone else but knew I was going to stay and wait so told me to just leave my keys. I didn't have to tell her where my truck was or what it looked like, because she remembered it. She made it a point to come to the waiting room and since I was on a work call, had me sign there instead of going to the counter. I had received 2 coupons in the mail and she made it a point to choose which one would save me the most. It's the little things like this, that make getting an oil change more pleasant. I recommend you to everyone.
1/8/2026
Robert, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
FARMINGTON, CT
Diane M|2026 GMC Acadia
Confirmed Sales Customer
1/22/2026
Bothe the sales manager and my salesmen worked together to make this my best experience in purchasing a car.
AKEEM DENNIS
1/23/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOL, CT
Luis B|2024 GMC Sierra 1500
Confirmed Service Customer
1/30/2026
I have nothing negative to say about this experience. Always great to me when I drop my vehicle off for servicing.
SOUTHINGTON, CT
Jeffery & Betsy T|2019 Buick LaCrosse
Confirmed Service Customer
2/12/2026
John is the best as always
BRISTOL, CT
Janet D|2021 GMC Canyon
Confirmed Service Customer
2/20/2026
fantastic
BRISTOL, CT